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How winpanda Handles Your Personal Information

This Privacy Policy explains exactly what personal data winpanda collects when you open an account, make a deposit through PayPal, Venmo, or Play+, and use our lobby — and how we keep that data secure.

Account data collected at sign-upPayment data: PayPal, Venmo, Play+SSL-encrypted data storageYour right to request or delete dataContact us anytime to update records

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HOW WE PROTECT YOU

Data Handling, Cookies, and Account Security

We use a combination of technical controls and internal access policies to keep your information secure. SSL encryption covers every page where personal or payment data moves, and we limit internal access to your account records to staff who need it to do their jobs. Here is how each area of our data practice works.

Cookie Use

We use session and functional cookies to keep your lobby preferences and account wallet state intact. You can adjust cookie settings in your browser at any time without losing your account.

Payment Data Security

Payment processor integrations for PayPal, Venmo, and Play+ operate under their own security frameworks. We store only a tokenized reference, not your full card or wallet credentials.

Data Retention

We keep account and transaction records for the period required by applicable state law. Once that period ends and no legal hold applies, records are deleted or anonymized on a scheduled cycle.

Your Request Rights

You can request a copy of your data, ask us to correct inaccuracies, or ask for deletion where law permits. Submit requests through live chat or email and we will confirm receipt promptly.

What We Collect and Why We Use It

winpanda Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you open an account with us, we collect the information you provide directly: your name, email address, date of birth, mailing address, and the payment method details you link — whether that's your PayPal account, a Venmo handle, or your Play+ prepaid card number. We

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also collect device and session data automatically, including your IP address, browser type, and pages visited. This helps us keep your account secure and ensure our lobby loads correctly on your device. We use your data to process deposits and withdrawals, verify your identity as required
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by applicable state regulations, and communicate account updates to you. We do not sell your personal data to third parties. Data shared with payment processors like PayPal and Venmo is limited strictly to what those processors need to complete your transaction. We retain your account records
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for as long as required under applicable law, and we apply the same retention rules whether your account is active or closed. If you want to know what data we hold, or you'd like us to correct or delete it, you can reach us through the
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support channels listed on this page.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about this policy, need to update the personal data on your account, or want to submit a formal data request, our support team handles privacy inquiries directly. We aim to acknowledge every privacy request within a few business days and resolve most within the timeframe required by applicable state law.

Live Chat Start a live chat session from the account menu to reach our support team with privacy questions or data-correction requests during staffed hours.

Email Support Send a detailed privacy request to our support email. Include your registered account email so we can locate your records and respond efficiently.

Account Settings Many data updates — like your linked PayPal or Venmo address — can be changed directly inside your account settings without contacting support.

Common Questions About Your Privacy at winpanda

These are the questions we hear most often about how winpanda handles personal data, payment records, and your rights under this policy.

We collect your name, email, date of birth, address, and the payment method you link — PayPal, Venmo, or Play+. Device and session data is also collected automatically to keep your account secure.

We do not sell your data. We share limited information with payment processors like PayPal and Venmo only as needed to complete your transactions. No data goes to advertisers without your consent.

Submit a data access request through live chat or our support email. Include your registered account email address and we will respond within the timeframe required by applicable state law.

Yes. You can request deletion where law permits. We will remove or anonymize your records once any legally required retention period has passed and no active hold applies to your account.

We store only a tokenized reference for each linked payment method. Your full PayPal credentials or Venmo login are never stored on our servers — transactions route through each processor's own secure environment.

This policy applies to all accounts opened on winpanda. Access to the platform depends on state law and is available only where local law permits, including for accounts opened in New York.

Reference

Privacy Policy

Access may be available only in states where local law permits.

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How winpanda Handles Your Personal Information

Data Handling, Cookies, and Account Security

Reach Us About Your Privacy Rights

Common Questions About Your Privacy at winpanda

01 What personal data does winpanda collect when I open an account?

02 Does winpanda share my data with third parties?

03 How do I request a copy of the data winpanda holds about me?

04 Can I ask winpanda to delete my personal data?

05 How does winpanda protect my PayPal and Venmo payment details?

06 Does this Privacy Policy apply to me if I am in New York?

Privacy Policy

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